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What is the current state of chatbots in mobile banking?
18th November 2024 1 min read
What is the current state of chatbots in mobile banking?
While integrating chatbots into customer service has compelling benefits — banks could save $1 trillion by 2030, according to Autonomous Research; plus, they enable asynchronous communication and are available 24/7 — research from Zendesk found.
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The money transfer olympics: Can US legacy banks go for gold in 2024?
5th November 2024 1 min read
The money transfer olympics: Can US legacy banks go for gold in 2024?
When Americans transfer money electronically, they don't typically turn to their bank..
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Which US Bank or Challenger Offers the Best In-App Authentication?
10th October 2024 2 min read
Which US Bank or Challenger Offers the Best In-App Authentication?
While a customer's first login from a new device — the moment when they connect the.
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The US challenger bank market in 2024: Who is leading the charge?
23th September 2024 2 min read
The US challenger bank market in 2024: Who is leading the charge?
It's been two years of economic uncertainty and record-low funding, but US challenger.
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FinTech Insights Fintech Battle of the Challengers Digital Banking Wealth management UX US Challengers
Battle of the US Challengers: Support
16th September 2021 15 min read
Battle of the US Challengers: Support
Welcome to the Final Battle of the US Challengers It has been another great journey for our team, discovering the potential of Challenger banks in...
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FinTech Insights Money Transfers KYC Challenger Fintech Digital Banking US Banks Market research Customer experience UX
FinTech Insights Spotlight: Chase
27th August 2021 11 min read
FinTech Insights Spotlight: Chase
It’s time for another FinTech Insights Spotlight! So far, in our two previous monthly blogs we shed light on two Challengers banks that have taken...
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FinTech Insights Fintech Battle of the Challengers Digital Banking Wealth management UX US Challengers
Battle of the US Challengers: Investments
19th August 2021 16 min read
Battle of the US Challengers: Investments
Welcome back to the Battle of the US Challengers! This the 5th installment to our 6-part series. So far we have examined our 13 Challengers according...
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FinTech Insights High Street Banks Fintech Explore insight Digital Banking US Banks Wealth management Customer experience UX
Bank of America vs M&T Bank: a Digital Banking Comparison
6th August 2021 17 min read
Bank of America vs M&T Bank: a Digital Banking Comparison
The US digital banking market undoubtedly represents one of the most competitive globally. With hundreds of Legacy, Regional banks, Credit Unions and...
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FinTech Insights Challenger Fintech Digital Banking US Banks Customer experience UX Support
Digital Banking Features that Matter: Support
29th July 2021 14 min read
Digital Banking Features that Matter: Support
A month ago, to honor the most intuitive and helpful digital banking features that help customers, we launched Digital Banking Features that Matter....
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FinTech Insights Fintech Digital Banking Product Development Market research Customer experience UX
FinTech Insights: Improve your Digital Banking Feature Set
27th July 2021 9 min read
FinTech Insights: Improve your Digital Banking Feature Set
The product development of a digital banking product is more often than not a lengthy and expensive process. From analyzing the market, conducting...
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FinTech Insights Challenger UK Banks Fintech Digital Banking Customer experience UX
FinTech Insights Spotlight: Starling Bank
23th July 2021 13 min read
FinTech Insights Spotlight: Starling Bank
Welcome to FinTech Insights Spotlight! In this monthly blog we are examining the biggest and most innovative financial institutions worldwide and try...
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FinTech Insights Fintech Battle of the Challengers Digital Banking Wealth management UX US Challengers
Battle of the US Challengers: Budgeting
15th July 2021 14 min read
Battle of the US Challengers: Budgeting
Welcome to our fourth episode of Battle of the US Challengers! As we mentioned in our previous installment, Episode 3: Help me Save Towards my Goal...
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FinTech Insights Challenger Fintech Digital Banking US Banks Customer experience UX
Banks that Cater Specific Customers
6th July 2021 13 min read
Banks that Cater Specific Customers
Which is your target audience? What customer segment does your digital bank cater to most? Is it all customers across all ages or is it an ultra...
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FinTech Insights Challenger Fintech Digital Banking US Banks Customer experience UX Subscription
Digital banking features that matter: Subscriptions Management
30th June 2021 11 min read
Digital banking features that matter: Subscriptions Management
Intuitive features are what make a digital banking design memorable and lovable to customers. To honor the most exciting features out there, the...
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FinTech Insights Fintech Digital Banking Product Development Customer experience UX
FinTech Insights: know how all customers experience your user journeys
24th June 2021 5 min read
FinTech Insights: know how all customers experience your user journeys
If you're not a niche bank or fintech serving a specific target audience like Millennials, doctors, LGBTQi+, you’ve probably had headaches about...
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FinTech Insights Fintech Battle of the Challengers Digital Banking US Banks UX
Battle of the US Challengers: Help me Save Towards my Goal
17th June 2021 16 min read
Battle of the US Challengers: Help me Save Towards my Goal
Welcome to our third episode of Battle of the Challengers US! In our previous episodes we have pitched our competing Challengers against each other...
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FinTech Insights Challenger UK Banks Fintech Digital Banking US Banks Wealth management UX Crypto
5 digital banking feature sets to make you the customers go-to-bank
10th June 2021 14 min read
5 digital banking feature sets to make you the customers go-to-bank
The notion that customers own one bank account or are customers of just one financial institution reflects less and less percentages of the market....
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FinTech Insights Money Transfers KYC Challenger Fintech Digital Banking US Banks Market research Customer experience UX
FinTech Insights Spotlight: Chime
4th June 2021 11 min read
FinTech Insights Spotlight: Chime
Welcome to the FinTech Insights Spotlight series! We are thrilled to be embarking on this new series with you! The FinTech Insights Spotlight series...
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FinTech Insights Fintech Digital Banking Product Development Product development problems Market research UX
How to avoid a total team burnout with FinTech Insights
27th May 2021 7 min read
How to avoid a total team burnout with FinTech Insights
Too often product development of a new digital offering becomes extremely tiring for teams. Having to spend weeks to figure out how to design...
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FinTech Insights Fintech Battle of the Challengers Digital Banking US Banks UX
Battle of the US Challengers: Cancel, Reorder Debit Card and Use Virtual to Pay
20th May 2021 13 min read
Battle of the US Challengers: Cancel, Reorder Debit Card and Use Virtual to Pay
Welcome back to another series of Battle of the Challengers US! We are thrilled to be back with Episode 2 of Battle of the Challengers US. Last time...
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FinTech Insights Challenger UK Banks Fintech Digital Banking US Banks Customer experience UX
Is your digital onboarding process driving new customers away?
29th April 2021 12 min read
Is your digital onboarding process driving new customers away?
The first point of contact potential customers have with your digital banking is the process of opening their first account. Know Your Customer (KYC)...
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FinTech Insights Fintech Battle of the Challengers Digital Banking US Banks UX
Battle of the US Challengers: Digital Onboarding and KYC
15th April 2021 17 min read
Battle of the US Challengers: Digital Onboarding and KYC
Welcome back to another series of Battle of the Challenger banks! We are thrilled to be back and starting on another series of Battle of the...
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FinTech Insights Fintech Digital Banking Product Development Market research UX
Innovation through benchmarking: a Breaking Banks podcast
1st April 2021 6 min read
Innovation through benchmarking: a Breaking Banks podcast
Back in January we were delighted to participate in the Breaking Banks fintech podcast Episode 372: The Nitty Gritty of Innovation. Our very own VP...
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FinTech Insights Challenger Fintech Digital Banking US Banks Customer experience UX
Digital banking features that simplify money management: best UX journeys
25th March 2021 14 min read
Digital banking features that simplify money management: best UX journeys
Earlier in one of our blogs we talked about the features that help customers manage their money through their digital banking mobile applications and...
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