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FinTech Insights UK Banks Digital Banking US Banks Market research digital banking research chatbots EU Banks

18th November 2024 1 min read

What is the current state of chatbots in mobile banking?

While integrating chatbots into customer service has compelling benefits — banks could save $1 trillion by 2030, according to Autonomous Research;...

FinTech Insights Digital Banking US Banks Market research US Challengers digital banking research credit union Regional Banks

5th November 2024 1 min read

The money transfer olympics: Can US legacy banks go for gold in 2024?

When Americans transfer money electronically, they don't typically turn to their bank. More often than not, they use a P2P app.

FinTech Insights Digital Banking US Banks Market research US Challengers digital banking research fraud authentication

10th October 2024 2 min read

Which US Bank or Challenger Offers the Best In-App Authentication?

While a customer's first login from a new device — the moment when they connect the device to their account and confirm they really are who they say...

FinTech Insights Digital Banking Product Development US Banks Market research US Challengers digital banking research

23th September 2024 2 min read

The US challenger bank market in 2024: Who is leading the charge?

It's been two years of economic uncertainty and record-low funding, but US challenger banks seem to have found a way through.

FinTech Insights Digital Banking US Banks Market research US Challengers digital banking research fraud

6th September 2024 1 min read

How US banks face fraud: The critical first login from a new device

With fraudsters becoming ever more sophisticated — according to the Federal Trade Commission, fraud went up by 185.7% between 2020 and 2023 — banks...

FinTech Insights Digital Banking US Banks Market research US Challengers digital banking research

15th May 2024 1 min read

US legacy banks vs challengers: Do challengers still have the edge?

When the first challengers hit the market in the early 2010s, they instantly outclassed incumbents.

FinTech Insights Digital Banking Product Development US Banks Market research digital banking research credit union

23th April 2024 2 min read

Where credit unions must invest to unlock their digital potential

Banks and credit unions used to be distinct. Banks had the wider product range. Credit unions were more community-focused.

FinTech Insights Digital Banking Product Development US Banks Market research digital banking research

17th April 2024 1 min read

Digital differentiation: How has US banking evolved since 2022?

Banks have been dealing with digitalization for over a decade. But, despite record investment — in 2023, technology budgets reached $652.1 billion —...

FinTech Insights Fintech Functionality Digital Banking Product Development US Banks Market research digital banking research

11th April 2023 16 min read

How to use digital banking research to build standout user experiences

"How does our mobile banking offering stack up?" "Which mobile banking features should we be focusing our efforts on?" "And how do we make sure we...

FinTech Insights Fintech Digital Banking Product Development US Banks Market research digital banking research

13th October 2022 3 min read

Banking Apps Are All Alike — But Consumers Clamor for New Features

Consumers are ready for mobile banking app innovation — especially in e-wallets, junior accounts and wealth management. Banks can differentiate with...

FinTech Insights Money Transfers KYC Challenger Fintech Digital Banking US Banks Market research Customer experience UX

27th August 2021 11 min read

FinTech Insights Spotlight: Chase

It’s time for another FinTech Insights Spotlight! So far, in our two previous monthly blogs we shed light on two Challengers banks that have taken...

FinTech Insights Challenger Fintech Functionality Digital Banking US Banks Alerts

12th August 2021 11 min read

FinTech Bites: Video Banking

It’s another FinTech Bite and we are pumped to discuss what has been most talked about top within our fintech analysts' team. For this month what has...

FinTech Insights High Street Banks Fintech Explore insight Digital Banking US Banks Wealth management Customer experience UX

6th August 2021 17 min read

Bank of America vs M&T Bank: a Digital Banking Comparison

The US digital banking market undoubtedly represents one of the most competitive globally. With hundreds of Legacy, Regional banks, Credit Unions and...

FinTech Insights Challenger Fintech Digital Banking US Banks Customer experience UX Support

29th July 2021 14 min read

Digital Banking Features that Matter: Support

A month ago, to honor the most intuitive and helpful digital banking features that help customers, we launched Digital Banking Features that Matter....

FinTech Insights Challenger Fintech Functionality Digital Banking US Banks Alerts

8th July 2021 9 min read

FinTech Bites: Notification Alerts

Another month, another FinTech Bite. As always we will be discussing what has been most exciting and intriguing to our analysts team. In previous...

FinTech Insights Challenger Fintech Digital Banking US Banks Customer experience UX

6th July 2021 13 min read

Banks that Cater Specific Customers

Which is your target audience? What customer segment does your digital bank cater to most? Is it all customers across all ages or is it an ultra...

FinTech Insights Challenger Fintech Digital Banking US Banks Customer experience UX Subscription

30th June 2021 11 min read

Digital banking features that matter: Subscriptions Management

Intuitive features are what make a digital banking design memorable and lovable to customers. To honor the most exciting features out there, the...

FinTech Insights Fintech Battle of the Challengers Digital Banking US Banks UX

17th June 2021 16 min read

Battle of the US Challengers: Help me Save Towards my Goal

Welcome to our third episode of Battle of the Challengers US! In our previous episodes we have pitched our competing Challengers against each other...

FinTech Insights Challenger UK Banks Fintech Digital Banking US Banks Wealth management UX Crypto

10th June 2021 14 min read

5 digital banking feature sets to make you the customers go-to-bank

The notion that customers own one bank account or are customers of just one financial institution reflects less and less percentages of the market....

FinTech Insights Money Transfers KYC Challenger Fintech Digital Banking US Banks Market research Customer experience UX

4th June 2021 11 min read

FinTech Insights Spotlight: Chime

Welcome to the FinTech Insights Spotlight series! We are thrilled to be embarking on this new series with you! The FinTech Insights Spotlight series...

FinTech Insights Fintech Battle of the Challengers Digital Banking US Banks UX

20th May 2021 13 min read

Battle of the US Challengers: Cancel, Reorder Debit Card and Use Virtual to Pay

Welcome back to another series of Battle of the Challengers US! We are thrilled to be back with Episode 2 of Battle of the Challengers US. Last time...

FinTech Insights Challenger UK Banks Fintech Digital Banking US Banks Market research Financial Literacy

6th May 2021 13 min read

A quick guide to effective competitive digital banking analysis

A few weeks ago we discussed the major issues that lead to ineffective comparative research. We talked about the importance of informative competitor...

FinTech Insights Challenger UK Banks Fintech Digital Banking US Banks Customer experience UX

29th April 2021 12 min read

Is your digital onboarding process driving new customers away?

The first point of contact potential customers have with your digital banking is the process of opening their first account. Know Your Customer (KYC)...

FinTech Insights Fintech Battle of the Challengers Digital Banking US Banks UX

15th April 2021 17 min read

Battle of the US Challengers: Digital Onboarding and KYC

Welcome back to another series of Battle of the Challenger banks! We are thrilled to be back and starting on another series of Battle of the...

FinTech Insights Challenger Fintech Digital Banking US Banks Customer experience UX

25th March 2021 14 min read

Digital banking features that simplify money management: best UX journeys

Earlier in one of our blogs we talked about the features that help customers manage their money through their digital banking mobile applications and...

FinTech Insights UK Banks Fintech Digital Banking US Banks Green banking Sustainability

23th March 2021 18 min read

6 green banking initiatives that inspire customers into action

Sustainability is no longer a strategic decision in banking. Climate change is at our doorstep and banks worldwide must consider an...

FinTech Insights Challenger Fintech Explore Digital Banking Product Development US Banks

19th March 2021 6 min read

Keep up with and get ahead of digital banking innovation

Imagine if you didn’t have to spend most of your day designing the same user journey paths with their myriad iterations, while struggling to jump...

FinTech Insights UK Banks Fintech Functionality Digital Banking US Banks Customer experience

17th March 2021 12 min read

8 Digital banking features to simplify customers' money management

Banking is central to the financial livelihood of our daily lives. A few years ago the case was that people would have to wait in lines in front of...

FinTech Insights UK Banks Fintech Digital Banking Product Development US Banks Market research

10th March 2021 11 min read

Why is your bank’s competitor analysis not conclusive enough?

Competitor analysis is innate in the growth strategy of every bank and fintech. Its primary goal is to keep the company’s trajectory forward by...

FinTech Insights Challenger Fintech Functionality Digital Banking Product Development US Banks

25th February 2021 18 min read

Fintech Bites: “Split the Bill” functionality in the US market

The pandemic has arguably halted most interactions between people. But, with restaurants, coffee shops and bars slowly opening up again, and the...

FinTech Insights Fintech Explore insight Digital Banking Product Development US Banks

19th February 2021 5 min read

Analysis paralysis: minimize this toxic trend in digital product development

There is a solution that reduces “analysis paralysis” in digital banking product development. Going through numerous iterations in order to reach a...

FinTech Insights Challenger Fintech Digital Banking Product Development US Banks

17th February 2021 6 min read

FinTech Insights: reduce your go-to-market time while offering the best UX design

Product development can become a very lengthy process that allows you little room to think outside the box about how to make a difference with your...

FinTech Insights Challenger Fintech Digital Banking US Banks

16th February 2021 1 min read

The USA market: are EU-based Challengers coming to rustle up some feathers?

COVID-19’s ongoing impact on the world has certainly influenced the position of a number of Challenger banks in the US market, which are taking...