Blog
Europe vs the US: Where is online card management more convenient?
17th December 2024 2 min read
Europe vs the US: Where is online card management more convenient?
While banking customers still value in-person interactions, they're increasingly reserved for complex needs like applying for a loan or mortgage.
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Wealth management's shift: Which US banks and challengers will lead?
10th December 2024 3 min read
Wealth management's shift: Which US banks and challengers will lead?
$84 trillion. That's how much wealth will change hands over the next twenty years,.
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What is the current state of chatbots in mobile banking?
18th November 2024 1 min read
What is the current state of chatbots in mobile banking?
While integrating chatbots into customer service has compelling benefits — banks could.
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The money transfer olympics: Can US legacy banks go for gold in 2024?
5th November 2024 1 min read
The money transfer olympics: Can US legacy banks go for gold in 2024?
When Americans transfer money electronically, they don't typically turn to their bank..
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Europe vs the US: Where is online card management more convenient?
17th December 2024 2 min read
Europe vs the US: Where is online card management more convenient?
While banking customers still value in-person interactions, they're increasingly reserved for complex needs like applying for a loan or mortgage.
Read more
Wealth management's shift: Which US banks and challengers will lead?
10th December 2024 3 min read
Wealth management's shift: Which US banks and challengers will lead?
$84 trillion. That's how much wealth will change hands over the next twenty years, according to consulting firm Cerulli Associates — about four times...
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What is the current state of chatbots in mobile banking?
18th November 2024 1 min read
What is the current state of chatbots in mobile banking?
While integrating chatbots into customer service has compelling benefits — banks could save $1 trillion by 2030, according to Autonomous Research;...
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The money transfer olympics: Can US legacy banks go for gold in 2024?
5th November 2024 1 min read
The money transfer olympics: Can US legacy banks go for gold in 2024?
When Americans transfer money electronically, they don't typically turn to their bank. More often than not, they use a P2P app.
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Which US Bank or Challenger Offers the Best In-App Authentication?
10th October 2024 2 min read
Which US Bank or Challenger Offers the Best In-App Authentication?
While a customer's first login from a new device — the moment when they connect the device to their account and confirm they really are who they say...
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The US challenger bank market in 2024: Who is leading the charge?
23th September 2024 2 min read
The US challenger bank market in 2024: Who is leading the charge?
It's been two years of economic uncertainty and record-low funding, but US challenger banks seem to have found a way through.
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How US banks face fraud: The critical first login from a new device
6th September 2024 1 min read
How US banks face fraud: The critical first login from a new device
With fraudsters becoming ever more sophisticated — according to the Federal Trade Commission, fraud went up by 185.7% between 2020 and 2023 — banks...
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US legacy banks vs challengers: Do challengers still have the edge?
15th May 2024 1 min read
US legacy banks vs challengers: Do challengers still have the edge?
When the first challengers hit the market in the early 2010s, they instantly outclassed incumbents.
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Where credit unions must invest to unlock their digital potential
23th April 2024 2 min read
Where credit unions must invest to unlock their digital potential
Banks and credit unions used to be distinct. Banks had the wider product range. Credit unions were more community-focused.
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Digital differentiation: How has US banking evolved since 2022?
17th April 2024 1 min read
Digital differentiation: How has US banking evolved since 2022?
Banks have been dealing with digitalization for over a decade. But, despite record investment — in 2023, technology budgets reached $652.1 billion —...
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How to use digital banking research to build standout user experiences
11th April 2023 16 min read
How to use digital banking research to build standout user experiences
"How does our mobile banking offering stack up?" "Which mobile banking features should we be focusing our efforts on?" "And how do we make sure we...
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Banking Apps Are All Alike — But Consumers Clamor for New Features
13th October 2022 3 min read
Banking Apps Are All Alike — But Consumers Clamor for New Features
Consumers are ready for mobile banking app innovation — especially in e-wallets, junior accounts and wealth management. Banks can differentiate with...
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FinTech Insights Spotlight: Chase
27th August 2021 11 min read
FinTech Insights Spotlight: Chase
It’s time for another FinTech Insights Spotlight! So far, in our two previous monthly blogs we shed light on two Challengers banks that have taken...
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FinTech Bites: Video Banking
12th August 2021 11 min read
FinTech Bites: Video Banking
It’s another FinTech Bite and we are pumped to discuss what has been most talked about top within our fintech analysts' team. For this month what has...
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Bank of America vs M&T Bank: a Digital Banking Comparison
6th August 2021 17 min read
Bank of America vs M&T Bank: a Digital Banking Comparison
The US digital banking market undoubtedly represents one of the most competitive globally. With hundreds of Legacy, Regional banks, Credit Unions and...
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Digital Banking Features that Matter: Support
29th July 2021 14 min read
Digital Banking Features that Matter: Support
A month ago, to honor the most intuitive and helpful digital banking features that help customers, we launched Digital Banking Features that Matter....
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FinTech Bites: Notification Alerts
8th July 2021 9 min read
FinTech Bites: Notification Alerts
Another month, another FinTech Bite. As always we will be discussing what has been most exciting and intriguing to our analysts team. In previous...
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Banks that Cater Specific Customers
6th July 2021 13 min read
Banks that Cater Specific Customers
Which is your target audience? What customer segment does your digital bank cater to most? Is it all customers across all ages or is it an ultra...
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Digital banking features that matter: Subscriptions Management
30th June 2021 11 min read
Digital banking features that matter: Subscriptions Management
Intuitive features are what make a digital banking design memorable and lovable to customers. To honor the most exciting features out there, the...
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Battle of the US Challengers: Help me Save Towards my Goal
17th June 2021 16 min read
Battle of the US Challengers: Help me Save Towards my Goal
Welcome to our third episode of Battle of the Challengers US! In our previous episodes we have pitched our competing Challengers against each other...
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5 digital banking feature sets to make you the customers go-to-bank
10th June 2021 14 min read
5 digital banking feature sets to make you the customers go-to-bank
The notion that customers own one bank account or are customers of just one financial institution reflects less and less percentages of the market....
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FinTech Insights Spotlight: Chime
4th June 2021 11 min read
FinTech Insights Spotlight: Chime
Welcome to the FinTech Insights Spotlight series! We are thrilled to be embarking on this new series with you! The FinTech Insights Spotlight series...
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Battle of the US Challengers: Cancel, Reorder Debit Card and Use Virtual to Pay
20th May 2021 13 min read
Battle of the US Challengers: Cancel, Reorder Debit Card and Use Virtual to Pay
Welcome back to another series of Battle of the Challengers US! We are thrilled to be back with Episode 2 of Battle of the Challengers US. Last time...
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A quick guide to effective competitive digital banking analysis
6th May 2021 13 min read
A quick guide to effective competitive digital banking analysis
A few weeks ago we discussed the major issues that lead to ineffective comparative research. We talked about the importance of informative competitor...
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Is your digital onboarding process driving new customers away?
29th April 2021 12 min read
Is your digital onboarding process driving new customers away?
The first point of contact potential customers have with your digital banking is the process of opening their first account. Know Your Customer (KYC)...
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Battle of the US Challengers: Digital Onboarding and KYC
15th April 2021 17 min read
Battle of the US Challengers: Digital Onboarding and KYC
Welcome back to another series of Battle of the Challenger banks! We are thrilled to be back and starting on another series of Battle of the...
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Digital banking features that simplify money management: best UX journeys
25th March 2021 14 min read
Digital banking features that simplify money management: best UX journeys
Earlier in one of our blogs we talked about the features that help customers manage their money through their digital banking mobile applications and...
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6 green banking initiatives that inspire customers into action
23th March 2021 18 min read
6 green banking initiatives that inspire customers into action
Sustainability is no longer a strategic decision in banking. Climate change is at our doorstep and banks worldwide must consider an...
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Keep up with and get ahead of digital banking innovation
19th March 2021 6 min read
Keep up with and get ahead of digital banking innovation
Imagine if you didn’t have to spend most of your day designing the same user journey paths with their myriad iterations, while struggling to jump...
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8 Digital banking features to simplify customers' money management
17th March 2021 12 min read
8 Digital banking features to simplify customers' money management
Banking is central to the financial livelihood of our daily lives. A few years ago the case was that people would have to wait in lines in front of...
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Why is your bank’s competitor analysis not conclusive enough?
10th March 2021 11 min read
Why is your bank’s competitor analysis not conclusive enough?
Competitor analysis is innate in the growth strategy of every bank and fintech. Its primary goal is to keep the company’s trajectory forward by...
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Fintech Bites: “Split the Bill” functionality in the US market
25th February 2021 18 min read
Fintech Bites: “Split the Bill” functionality in the US market
The pandemic has arguably halted most interactions between people. But, with restaurants, coffee shops and bars slowly opening up again, and the...
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Analysis paralysis: minimize this toxic trend in digital product development
19th February 2021 5 min read
Analysis paralysis: minimize this toxic trend in digital product development
There is a solution that reduces “analysis paralysis” in digital banking product development. Going through numerous iterations in order to reach a...
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FinTech Insights: reduce your go-to-market time while offering the best UX design
17th February 2021 6 min read
FinTech Insights: reduce your go-to-market time while offering the best UX design
Product development can become a very lengthy process that allows you little room to think outside the box about how to make a difference with your...
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The USA market: are EU-based Challengers coming to rustle up some feathers?
16th February 2021 1 min read
The USA market: are EU-based Challengers coming to rustle up some feathers?
COVID-19’s ongoing impact on the world has certainly influenced the position of a number of Challenger banks in the US market, which are taking...
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