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17th December 2024 2 min read

Europe vs the US: Where is online card management more convenient?

While banking customers still value in-person interactions, they're increasingly reserved for complex needs like applying for a loan or mortgage.

FinTech Insights UK Banks Digital Banking US Banks Market research digital banking research chatbots EU Banks

18th November 2024 1 min read

What is the current state of chatbots in mobile banking?

While integrating chatbots into customer service has compelling benefits — banks could save $1 trillion by 2030, according to Autonomous Research;...

FinTech Insights Challenger UK Banks Fintech Digital Banking Customer experience UX

23th July 2021 13 min read

FinTech Insights Spotlight: Starling Bank

Welcome to FinTech Insights Spotlight! In this monthly blog we are examining the biggest and most innovative financial institutions worldwide and try...

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10th June 2021 14 min read

5 digital banking feature sets to make you the customers go-to-bank

The notion that customers own one bank account or are customers of just one financial institution reflects less and less percentages of the market....

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6th May 2021 13 min read

A quick guide to effective competitive digital banking analysis

A few weeks ago we discussed the major issues that lead to ineffective comparative research. We talked about the importance of informative competitor...

FinTech Insights Challenger UK Banks Fintech Digital Banking US Banks Customer experience UX

29th April 2021 12 min read

Is your digital onboarding process driving new customers away?

The first point of contact potential customers have with your digital banking is the process of opening their first account. Know Your Customer (KYC)...

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23th March 2021 18 min read

6 green banking initiatives that inspire customers into action

Sustainability is no longer a strategic decision in banking. Climate change is at our doorstep and banks worldwide must consider an...

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17th March 2021 12 min read

8 Digital banking features to simplify customers' money management

Banking is central to the financial livelihood of our daily lives. A few years ago the case was that people would have to wait in lines in front of...

FinTech Insights UK Banks Fintech Digital Banking Product Development US Banks Market research

10th March 2021 11 min read

Why is your bank’s competitor analysis not conclusive enough?

Competitor analysis is innate in the growth strategy of every bank and fintech. Its primary goal is to keep the company’s trajectory forward by...

FinTech Insights Challenger UK Banks Fintech

7th December 2020 4 min read

Starling VS. Monzo: The Real Battle

As you can see, overtime there have been lot’s of discussions revolving around these two Challengers. Mainly because of the feud between Anne Boden...

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27th July 2020 5 min read

Fintech Bites: Functionality Ranking — UK High Street Banks

Fun little story for you... If you know us, you know we love our morning coffee in the office, during which the hot topics of talk include a little...