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What is the current state of chatbots in mobile banking?
18th November 2024 1 min read
What is the current state of chatbots in mobile banking?
While integrating chatbots into customer service has compelling benefits — banks could save $1 trillion by 2030, according to Autonomous Research; plus, they enable asynchronous communication and are available 24/7 — research from Zendesk found.
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The money transfer olympics: Can US legacy banks go for gold in 2024?
5th November 2024 1 min read
The money transfer olympics: Can US legacy banks go for gold in 2024?
When Americans transfer money electronically, they don't typically turn to their bank..
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Which US Bank or Challenger Offers the Best In-App Authentication?
10th October 2024 2 min read
Which US Bank or Challenger Offers the Best In-App Authentication?
While a customer's first login from a new device — the moment when they connect the.
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The US challenger bank market in 2024: Who is leading the charge?
23th September 2024 2 min read
The US challenger bank market in 2024: Who is leading the charge?
It's been two years of economic uncertainty and record-low funding, but US challenger.
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FinTech Insights Challenger UK Banks Fintech Digital Banking US Banks Market research Financial Literacy
A quick guide to effective competitive digital banking analysis
6th May 2021 13 min read
A quick guide to effective competitive digital banking analysis
A few weeks ago we discussed the major issues that lead to ineffective comparative research. We talked about the importance of informative competitor...
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FinTech Insights Challenger Fintech Digital Banking Financial Literacy Latam banks
7 ways that Latam banks can promote financial education
22th April 2021 16 min read
7 ways that Latam banks can promote financial education
Carlos lives in Chile and was never approved for a bank account. Whenever he wants to send money back to his home country, Paraguay, he’s required to...
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